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YouGmedia B.V. Privacy Policy Overview

At YouGmedia B.V., the protection of your personal data is paramount. This policy outlines our procedures for handling personal information and informs you of your rights under Curaçao Ordinance No. 84, which governs personal data protection.

Who Are We?

We operate under the name BateryBet, a company registered in Curaçao with the number 153269, located at Dr. H. Fergusonweg 1. We are licensed by the Government of Curaçao to conduct gaming operations, holding License #365/JAZ with Sub-License Number GLH-OCCHKTW0707032021 issued on July 7th, 2021.

Data Protection

At YouGmedia B.V., we prioritize making our customer interactions as straightforward and transparent as possible, especially when it comes to the management and use of your personal data. Our Privacy Policy applies to all our services without separate privacy statements, including websites, applications, products, and more.

This policy outlines our practices regarding the collection, use, and processing of your personal data. Whether you’re browsing our site or engaging in betting activities, we adhere strictly to legal standards to protect your privacy rights.

The goals of this policy are to enhance your understanding of:

  • How we collect your information.
  • The rationale behind using your personal data.
  • The types of information we collect.
  • How we obtain information through Cookies.
  • The ways we utilize this information.
  • Our commitment to meeting legal obligations.
  • Activities conducted with your consent.
  • Marketing strategies to ensure relevance and give you control.
  • How you can address issues with regulatory authorities.
  • Your rights regarding privacy.
  • Other relevant security and privacy considerations.

Please thoroughly read this policy before acceptance and regularly check for updates. If changes occur, we will notify you through our services or by email.

Collecting information about you

Information we collect

We collect information about you during the account creation process for any of our Services. This information may include, but is not limited to, your name, date of birth, residential address, email address, telephone number, credit / debit card details and any other information that may be required to register and / or continue to use the Services us.

We may also collect information from you if you ask us for information or customer support.

If you have any concerns about how we handle your personal information, you can contact us at: [email protected]

Information we get from your device

We collect information from the devices you use to receive Baterybet content, products and services. This includes but is not limited to the following: your IP address (a number that identifies a specific device on the internet and is required for your device to communicate with websites), telephone hardware model, operating system and version, browser type, preferred language, device motion information, mobile network information and location data.

We also collect server logs, which include information such as dates and times of access, the app features or pages you view, app crashes and other system activity, and the third-party site or service you were using immediately before visiting our site.

Information we get via Cookies

YouGmedia B.V. will use cookies to deliver a better and personal service to users of their website.

Cookies are small text files stored in your web browser that enable us to recognize your computer when you visit one of our websites. Cookies are essential to keep certain parts of our websites functioning correctly and securely. We also use them to make things quicker, easier and more personal to you, and to help us understand how our websites are used. They can also be used to present you with more tailored advertising content.

To do all of these things, cookies collect some personal information about you whenever you use our websites. You can choose whether to accept or reject some or all types of cookies and control this through your device’s browser settings. We will make you aware of this by showing you our cookie banner when you visit our site. If you then continue to use our website without adjusting your browser settings, we will use cookies as set out in the sections below, so to help you make an informed choice it’s important to know why we use the different types of cookie and what that means for your online experience. This section provides you with a summary of the main points and tells you how switching off the different types of cookie will affect your experience on our websites.

The cookies we use fall into the following categories:

Strictly Necessary cookies: Making our websites work:

These Cookies are essential so that you can move around the sites and log in to the secure areas. They also enable us to deliver content in a way that works for your device.

Without these cookies you would be unable to place bets or access your account so if you opt out of receiving these cookies, parts of our site will not work correctly and may not work at all.

A few examples of the ways in which we use strictly necessary cookies:

Allowing you to navigate smoothly through our websites;
Showing content in the best format for your device or browser and positioning it for your screen;keeping you logged in during your visit so that you don’t have to log in on every one of our websites each time you visit;
Enabling you to stream content without having to repeatedly adjust volume and viewing settings.
Cookies for Fraud and money laundering prevention and identifying unfair use of our services:
As a betting company we have certain legal obligations we need to abide by. One of those rules is that we must do everything we can to prevent fraud and money laundering. These Cookies help us to protect our customers and our business by ensuring that customers are genuine, haven’t registered more than once, and are not fraudulently trying to access accounts that don’t belong to them. They also help us to recognize behavior that may indicate fraud, money laundering, other illegal activities or breaches of our terms and conditions.

Without these cookies you will be unable to use our websites. If you do not wish to accept this type of cookie, your option will be to close your account and not use our services.

Functionality cookies: Enabling the features of the website:

These Cookies allow our websites to remember choices you have made, such as your account number, your region or the selections you have placed on your bet slip. They help us keep you logged into your account as you navigate around our websites, and enable you to use certain features such as resetting your PIN or email address. We also use them to personalise your experience by, for example, showing more relevant offers, giving you access to information provided by social media websites such as Twitter, or to show you ‘related article’ links relevant to information you’re looking at.

Without these cookies you will still be able to use the site but may experience difficulty using certain features and will need to keep logging in as you navigate around our sites. You will not see content (including price boosts) that is relevant to you.

Analytical cookies – Monitoring the performance of our website:
These Cookies collect information about how people use our website and how the sites are performing, e.g. how many people visit, which pages are most popular and whether and where people see error messages. They also ensure we fulfill our contractual agreement with our marketing partners correctly for users they refer to us. A few examples of the ways in which we use Analytical cookies:

  • to identify trends about how people use our website;
  • to help us keep our content relevant and up to date;
  • to count the number of times a page or email has been viewed and allow us to measure the effectiveness of our content and communication;
  • and to improve the functioning of our applications and websites.

Without these cookies you will still be able to use and enjoy all the online features of our website.

Targeting Cookies – Marketing & advertising:

These cookies are used to deliver adverts and content that are more relevant to you as well as to limit the number of times you see a particular advertisement and to measure the effectiveness of advertising campaigns. The Cookies remember that you have visited a website, and we share this information with other organizations for advertising purposes. We also use them to test and improve our products and services by, for example, testing out different product experiences with different groups of customers to see which is most popular

Without these cookies: You will be able to use and enjoy all the features of our websites but the adverts you see will not be tailored to your interests

Controlling my cookies

All modern browsers allow you to see what cookies you have, and to clear them individually or in their entirety by changing your cookie settings. Cookie settings are typically found in the ‘options’ or ‘preferences’ menu of your browser, otherwise you should use the ‘Help’ option in your browser for more details. You may also find the links below helpful:

about cookies.org (contains information about cookies on a wide variety of desktop browsers.)
Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari
Cookie settings in Edge.

Information we get from external companies (third party sources)

To help us comply with our legal and regulatory obligations, when you open your account we request a check up on information from Thomson Reuters. This portal keeps records of any positive or negative information on individuals (if those are official). This helps the Company to minimize any potential risks and keep crime out of betting industry.

We may also collect information from third parties such as our affiliates, service providers and publicly available sites (ie, social platforms), to comply with our legal and regulatory obligations, to offer Services that we consider to be of interest, to maintain accuracy of the data, and to provide and improve the Services.

Sometimes we need to undertake additional checks to verify information or, once an account is active, to investigate activity that could indicate a risk. To do this we use organizations and databases which collate information and make it commercially available for use in crime prevention and detection, the promotion of safer gambling and ensuring the fair use of services. We also look at publicly available information to verify things like occupation status or property ownership, and at social media.

Publicly available information

If you would like to know more about gambling regulation and the obligations it places on companies like Baterybet, you can find out more content on Safer Gambling websites.

Information we get from social media

We look at information on your Facebook or other public social media pages when carrying out checks to comply with our legal and regulatory obligations. This helps us to verify information you have given us and ensure our products are being used legally and responsibly.

How and why we use your personal information
We use the information we hold about you in a range of different ways, which fall into these broad categories:

Things we need to do for the performance of a contract to which client is party and provide you with the products or services you’ve requested
Things we need to do to meet compliance with legal or regulatory obligations
Things we need to do to meet our license obligation requirements
Things that enable us to run our business effectively and efficiently, and
Things we do with your consent for marketing purposes.

We’re telling you this because general data protection regulation Curaçao Ordinance No. 84 gives you rights over your personal data, which differ according to which of these categories it falls into. This section explains more about each category, the rights it gives you, how to exercise them and what that means in practice.

Additional information collected:

We may also collect the following information:

Name, contact details and message if you contact us or if you are involved in any research, contest or offer.
Items such as demographic data, and other communication data (including IP address and web browser) when using the Services by you.
Device information, such as the unique device ID.
History of Company Website access such as timing of betting sessions, location data, logs and other Website usage statistics.
Pages you visit and content you view, links and buttons you click, URLs you have visited before and after using our Services.
Information and communications on our Social Media forums, such as chat channels and message boards, profile comments, and messaging with administrators or other game users.
Bets, deposits, payments, payment methods and other transactions on your account – these items are continuously analysed to help us improve our Services.
Any other information and documentation for the purposes of forestalling, preventing and detecting Money Laundering and Terrorist Financing, including a verification of a consumer’s source of income and scrutiny of transactions
Phone talk or Live Chat either to place a bet or when calling Customer Service.
Your response to marketing campaigns from us or third parties.
Your profile information on social media (name, profile photo, and other information you provide) when you sign in or communicate with us via a social networking account.
Information generated by the profile training activity (see below).
Information from third party databases on compliance with legal and regulatory obligations.

Meeting our Obligations: Legal and Regulatory Requirements

We adhere to strict legal and regulatory standards to ensure the safety and integrity of our betting services, as mandated by the Gaming Curaçao authority. Our commitment to responsible gambling includes proactive measures to detect and mitigate problem gambling early. By analyzing data such as age, location, and past betting behaviors of self-excluded customers, we can better identify and support those at risk of gambling issues.

Our operations also conform to regulations concerning payment processing, complaint handling, and data retention. These regulations require the handling and storage of personal information for set periods.

Fraud, Money Laundering, and Other Illegal Activities

To prevent fraud and money laundering, we verify identities and screen for potential risks using third-party databases upon account creation and bet placement. This involves checking the information you provide against crime prevention databases and public records. We collaborate with various agencies to ensure compliance and safeguard against illegal activities, sharing relevant data with law enforcement and fraud prevention entities as needed.

Privacy Rights: Objecting to Data Use

Our processing of your personal data is crucial for legally and responsibly offering our services, aligning with regulatory requirements to protect both you and our business. If you prefer not to have your data used in this manner, the alternative is to discontinue using our services and close your account.

Running Our Business Effectively and Efficiently

We engage in activities that help manage and optimize our operations. These include analytics to understand customer interactions and operational performance. Such insights help us improve service delivery, customer engagement, and overall business strategies.

Privacy Rights: Objecting to Data Use for Business Insights

We analyze business performance and customer engagement in ways that do not personally identify you, thus preserving your privacy. If you object to these practices, your option would be to cease using our services.

Protecting Our Commercial Interests

We monitor customer activities to ensure compliance with our Terms and Conditions and to protect our business interests. This monitoring helps identify any actions that may harm our services or violate our terms. In some cases, this may lead to restrictions on accounts or closure of accounts, based on a thorough review of related data and industry standards.

In all these areas, we strive to balance our business needs with your privacy rights, ensuring transparency and integrity in all our operations. If you have concerns about how your data is handled, you are encouraged to contact us directly.

Privacy Rights: Objections and Consent in Marketing

As a responsible business, we ensure our marketing practices are fair and considerate of your privacy. If you wish to avoid the use of your personal data for our marketing, you have the right to opt out. This means you may choose not to participate in our services or close your account if you prefer not to have your information used in this manner.

Consent-Based Marketing Initiatives

We engage with you directly only if you have given us explicit consent to do so. This may involve sending you personalized offers and promotional materials through various communication channels such as email, postal mail, SMS, or online notifications, strictly under the terms you’ve agreed to.

Your data is not shared with external entities for their independent marketing without your explicit consent. Occasionally, we may collaborate with third parties to introduce products or services potentially of interest to you; however, such communications will be made through us, ensuring your data privacy is maintained.

Ensuring Marketing Relevance

At Baterybet, we strive to enhance your betting experience by tailoring our marketing to fit your preferences and interests, based on the demographic and interaction data we collect. This process, often referred to as ‘Profiling,’ allows us to customize the information and offers you receive, making them more relevant and engaging.

Control Over Your Marketing Preferences

 

We believe in giving you full control over the marketing you receive. Our marketing strategies are designed to cater to your preferences, which you can modify at any point through your account settings. If you choose to opt out of direct marketing, you will still be able to enjoy our services online, but without personalized communications or offers.

Opting out of personalized marketing means you will no longer receive targeted information that might be of interest, but it does not completely eliminate the presence of marketing material. You may still encounter general advertisements and essential service notifications from us.

Online Experience and Cookies

Your online experience on our platforms involves the use of cookies, which you can manage through your browser settings. These cookies help in delivering a smoother online service and provide tailored content by remembering your preferences and site interactions.

Social Media and Advertising

If you have consented to marketing, we might use social media platforms to send you targeted advertisements. Should you decide to adjust your preferences, you can manage how you interact with these ads through the respective social media platform’s privacy settings.

Opting Out of Marketing

You retain the right to withdraw from direct marketing at any time. This can be done easily through your Baterybet account settings, where you can adjust your preferences for how we communicate with you. Please note that due to the planning of marketing activities, there might be a brief period during which you still receive marketing communications following your preference update.

In summary, your privacy is paramount to us, and we are committed to respecting your choices and ensuring you feel informed and in control of how we use your information for marketing purposes.

Handling of Sensitive Data and Privacy Rights

At Baterybet, we prioritize responsible betting and safeguarding our customers’ privacy and well-being. We provide tools and support to encourage responsible gambling and handle any sensitive information you may share with us with utmost care.

Sensitive Data Usage

Sensitive data, such as information on your health or gambling problems, is only used to support you effectively and direct you to appropriate help. We analyze data like age, location, and betting patterns for customers who self-exclude to improve our early intervention strategies for those at risk of problem gambling.

Handling of Personal Identification Information

We may occasionally collect sensitive personal data, such as ethnicity or nationality, through identity verification processes. This information is strictly used to comply with legal and regulatory requirements and is not used for other purposes. Identification documents are only used for verifying your identity and fulfilling our legal obligations.

Sharing of Personal Data

Your personal data is shared only when legally required or with your explicit consent. This includes sharing with law enforcement or regulatory bodies if necessary. We ensure all data sharing respects your privacy rights and is compliant with legal standards.

Data Retention Policy

We retain your personal data as long as necessary to provide you services, comply with legal obligations, and for audit purposes. Personal data is securely deleted once it is no longer needed. If you opt out of marketing, we will retain your contact details only to ensure you do not receive future marketing.

By understanding and managing how your data is used and ensuring transparency, we uphold your privacy rights and provide a secure and responsible gaming environment.

Managing Your Personal Information: Understanding Your Privacy Rights

At Baterybet, we recognize that your personal information belongs to you, and it’s essential that you understand your rights regarding its use. For detailed purposes for which we process your information, please refer to the section “How and Why We Use Your Data.”

Opt-Out Rights for Marketing

You have the full right to opt out of receiving marketing communications from us at any time. This includes opting out of us using your information to create marketing profiles tailored to your interests. While we aim to make our marketing relevant and engaging by personalizing it, you can find more information on how to manage these settings in the section titled “Keeping It Relevant and Putting You in Control.”

Right to Correct Information

You can update your personal details anytime through your online Baterybet account. We encourage you to help us keep our records accurate by updating your details and notifying us of any inaccuracies. If you encounter something you can’t change yourself, contact us at [email protected], and we will correct any errors promptly. If you disagree with any decision not to correct information, you can escalate your concerns to the Office of the Commissioner for Personal Data Protection.

Right of Objection

Data protection laws grant you the right to object to certain processing activities if you believe they impact your privacy rights more significantly than our legitimate business interests. Please review the section “Running Our Business Effectively and Efficiently” for detailed information. Note that exercising this right usually requires closing your account.

Right to Erasure (“Right to be Forgotten”)

You may request the deletion of your personal data under certain conditions:

If it’s determined we processed your data unlawfully.
If the purpose for which the data was collected is complete and no other legitimate grounds for retention exist.
Upon withdrawing consent to marketing, where we will either delete or anonymize your data, retaining only enough to prevent future marketing.

After successfully objecting to data processing where necessary, typically resulting in account closure.

Exercising Your Rights

To exercise your right to erasure or address any other data concerns, please contact [email protected]. We respond to all requests promptly within a month. If we agree to erase your data, we will also inform any third parties involved, unless it’s impossible or involves disproportionate effort, and provide you with their details. If we deny your request, we will explain why, and you have the right to file a complaint with the Office of the Commissioner for Personal Data Protection.

Understanding and exercising your rights is crucial for maintaining control over your personal information. At Batery bet, we’re committed to upholding these rights and ensuring your data is handled with the utmost care and respect.

Your Right to Access Your Data

You are entitled to request a copy of the personal information that we hold about you. To facilitate this process, you may be asked to fill out a form that helps us provide the specific information you need, although completing this form is not mandatory. We require valid proof of identity to process your request, and we aim to respond within a month. If your request is complex and may take longer, we will inform you promptly about the expected timeline.

While we strive to fulfill all requests, there are instances where we might not disclose certain information as allowed or required by the General Data Protection Regulation (GDPR) 2016/679, such as data that involves third-party privacy or is commercially sensitive. We will clearly explain if any part of your request cannot be met or if a fee applies.

Your Right to Data Portability

The right to data portability allows you to reuse some of your personal information across different services. This means you can obtain and reuse your data for your own purposes across different platforms. Upon request, we can provide you with data such as personal and contact details from your account, your betting history, and a record of transactions, formatted in a common machine-readable file like CSV.

To exercise this right, please submit your request, and after verifying your identity, we will respond within a month.

Addressing Concerns and Complaints

If you feel your privacy rights have been violated or disagree with a decision regarding your data, you have the right to lodge a complaint with the privacy regulator. For our operations, the primary regulatory body is the Office of the Commissioner for Personal Data Protection in Cyprus.

Privacy Considerations on Shared Computers

If you use our services on a shared computer, remember to clear your browsing data, including cookies, to prevent your login details from being displayed to subsequent users. This can typically be done from the ‘Tools’ or ‘Settings’ menu of your browser. If you choose the option to remain logged in, others using the same device may access your account unless you log out after each session.

Secure Management of Passwords and PINs

Always use complex and unique passwords and PINs for different sites, change them regularly to maintain account security, and never share them with others. This helps protect your account from unauthorized access and ensures your personal information remains secure.